+61 2 7291 5698Malta MGA/B2C/496/2009
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Three papers, one check

Your Zumobet Casino verification, explained step by step

Every licensed operator has to confirm who you are, and at Zumobet Casino this check usually takes up to 54 hours.

Start verification
Malta Gaming AuthorityLicensed and regulated under MGA/B2C/496/2009 since 2009
Withdrawal pending

What you agreed to when you signed up

Our way of running the check is transparent, so you know who looks at your papers and when.

Who checks
Zumobet Casino Ltd.
Licence
Malta Gaming Authority, MGA/B2C/496/2009
Usual time
Up to 54 hours
Required
Before your first withdrawal
Questions
[email protected]
Age checked
18+
Documents ready

How do I get verified on the first try?

Most delays come from a small detail in the photo, so we point out the details before you upload.

Your account area
Log in and open the account area, where the verification section sits alongside your profile and payment settings. Take a moment to read which of the three papers it asks you for first, so you upload them in the order shown.
When you photograph your ID
Photograph or scan your photo identification with all four corners inside the frame and no glare across the text. A flat surface and daylight work better than a flash, which often washes out the numbers the check needs.
Cover the middle digits
Add your proof of address and, if a card was used, an image of the payment card with the middle digits covered. Keep your name and the first and last digits readable while the rest stays hidden from view.
Give the review its time
Send everything together and note the time, because the review can take up to 54 hours. If nothing arrives in your inbox afterwards, ask [email protected] rather than uploading the same files again.
Four papers

When you are asked to send papers

This is the part to read before you photograph anything, so the first upload is the one that counts.

Photo identification

ConfirmsYour name, face and age
Must showPhoto page, all four corners, expiry date

Proof of address

ConfirmsWhere you live now
Must showYour name, full address, recent issue date

Payment card image

ConfirmsThe card is yours to use
Must showYour name, first and last digits

Send the shot again, sharper

Did I cut off part of my ID? Photographers cut corners at the edges, and a cropped corner hides the very line the reviewer needs to confirm your date of birth. Lay the card flat and fit all four corners in frame Leave a thumbs-width of background around each edge

A photo taken of a screen. A saved image of a screen loses the fine grain that proves the original, so the reviewer cannot rule out a touched-up file. Photograph the card itself with your phone camera Avoid forwarding images sent to you by a family member

A document with time left on it. Reviewers read the printed expiry every time, and a card that lapsed last month cannot be accepted however clear the picture is. Check the expiry printed on the card today Use a document that stays valid for some months

Routine request, not a suspicion

Running a licensed casino under the Malta Gaming Authority, licence MGA/B2C/496/2009, carries a duty to know that money on the tables was earned lawfully. Being asked to show where your funds came from is the ordinary result of that duty, and every player may be asked.

Depending on your answer, the reviewer may request one or more of the following.

  • Recent payslips from your employer
  • Bank statements for the past months
  • A tax return or assessment notice
  • A signed letter from your employer
  • Documents showing a property sale or inheritance
Ask points

Points where the check begins

You will finish with a clear picture of the four points where proof of identity comes up.

Expect a second glance here
A deposit or withdrawal far larger than your usual pattern lifts the account out of the ordinary, so the reviewer looks at the picture and may ask which document sits behind it.
Why do the details differ?
Mismatched dates or a misspelt address stall the file, so a reviewer asks for a picture that carries the same details as your account record.
Before the payout, not after
Withdrawing for the first time brings the licence rule into play, and your photo identification, proof of address and payment card image are reviewed before any payout leaves.
Higher limit, fresh papers
Raising your own deposit limit changes how much can flow through the account, so the reviewer re-reads the file and may want identity papers refreshed.
Six points covered

Set your mind at rest

Zumobet Casino keeps the answers brief, because a check you understand is a check you pass.

Which authority licenses this casino and what is its number?+
Zumobet Casino Ltd. operates under a Malta Gaming Authority licence, number MGA/B2C/496/2009. That regulator sets the identity and anti-money-laundering rules the check follows. Your documents are reviewed against those rules, not against the casino's own preference.
Are my documents safe when I upload them?+
Yes. Uploads travel through 256-bit AES encryption, and only the reviewers who handle verification can open them. Your papers are used to confirm who you are, not passed around the business.
When will you ask me for my documents?+
The check is due at the latest before your first withdrawal, and the casino may ask earlier, at registration or your first deposit. No payout leaves until the review is complete. Sending papers before you cash out keeps that wait short.
What happens if you reject one of my documents?+
A reviewer tells you what failed, such as a cropped edge or glare over the text, and you can send a new copy straight away. The recheck follows the same 54-hour window. Fixing it is usually a matter of retaking the photo in better light.
Will my phone camera be good enough for the upload?+
Your phone camera is enough, as long as the whole page sits inside the frame with even light and no glare. Upload straight from the browser in your account area.
Why do you want to know where my money comes from?+
The licence requires this step in every casino it regulates, so it is routine rather than an accusation. It simply shows that the money you play with is yours to spend. You are told what is needed if your account is chosen for that check.

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